Privacy Policy

1. Who we are

TenHired Ltd ("TenHired", "we", "our", "us") is a UK-registered company providing managed AI agent services for businesses. Company registration number: 16633188. Contact: hello@tenhired.com.

2. What data we collect

When you visit our website, we may collect:

• Information you provide voluntarily, such as your name and email address when booking a demo via our scheduling tool (Cal.com)
• Technical data including your IP address, browser type, and pages visited, collected through essential cookies required for the site to function

When you become a client, we process business data as outlined in your service agreement. This data is stored on dedicated infrastructure assigned exclusively to your business.

3. How we use your data

We use your data to:

• Respond to your enquiries and schedule demo calls
• Provide and improve our managed AI agent services
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis for processing (GDPR)

We process personal data under the following legal bases:

• Legitimate interests — to respond to enquiries and improve our services
• Contractual necessity — to deliver services you have purchased
• Consent — where you have opted into communications

5. Data storage and security

All data is stored on secure European data centres. Client operational data is isolated on dedicated servers — your data never touches another client's system. We use encryption in transit (TLS) and at rest.

6. Third-party services

We use the following third-party services:

• Cal.com — for scheduling demo calls
• Telegram — as the client interface for AI agents
• Hetzner — for cloud infrastructure hosting (EU-based)

7. Your rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent. To exercise these rights, contact hello@tenhired.com.

8. Cookies

This website uses only essential cookies required for the site to function correctly. We do not use advertising, tracking, or analytics cookies. No personal data is collected through cookies.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

For any privacy-related questions, contact us at hello@tenhired.com.

Terms of Service

1. Introduction

These terms govern your use of the TenHired website (tenhired.com) and the managed AI agent services provided by TenHired Ltd ("TenHired", "we", "our", "us"). By accessing our website or engaging our services, you agree to these terms.

2. Services

TenHired provides managed AI agent services including the design, deployment, hosting, monitoring, and support of custom AI operations agents for your business. Services are delivered as described in your individual service agreement.

3. Service agreements

Specific terms for each client engagement — including scope, pricing, payment terms, and service levels — are outlined in a separate service agreement provided before work commences. These terms supplement that agreement.

4. Pricing and payment

Setup fees are one-time charges payable before deployment begins. Monthly service fees are payable in advance. All prices are in GBP and exclusive of VAT where applicable. Late payments may incur a suspension of services after 14 days' written notice.

5. Your responsibilities

You agree to:

• Provide accurate business information required for agent configuration
• Respond to requests for data, access, or feedback in a timely manner
• Use the AI agents in compliance with applicable laws and regulations
• Not attempt to reverse-engineer, copy, or redistribute the agent architecture

6. Intellectual property

The TenHired agent framework, architecture, and deployment methodology remain the intellectual property of TenHired Ltd. Your business data remains your property at all times. Custom configurations created for your deployment are licensed to you for the duration of your service agreement.

7. Data and privacy

We handle your data in accordance with our Privacy Policy and applicable UK data protection law. Each client receives dedicated infrastructure — your data is never shared with or accessible to other clients.

8. Service availability

We aim to maintain 99.9% uptime for all deployed agent systems. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by third-party services, force majeure events, or circumstances outside our reasonable control.

9. Limitation of liability

TenHired provides AI agents as operational tools. While agents are designed to be accurate and reliable, they are not a substitute for professional legal, financial, or compliance advice. Our total liability under any service agreement shall not exceed the fees paid by you in the preceding 12 months.

10. Termination

Either party may terminate a service agreement with 30 days' written notice. Upon termination, we will provide a reasonable period to export your data before decommissioning your dedicated infrastructure.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact

For questions about these terms, contact us at hello@tenhired.com.